1
Introduction
Shivanjali Wellness ("we", "us", "our") operates a skincare and wellness clinic in Bhavnagar, Gujarat. We are committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, or avail our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2
Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, phone number, email address, date of birth, gender
- Health Information: Skin type, skin concerns, medical history related to skin conditions, allergies, ongoing treatments
- Payment Information: Transaction details processed through Razorpay (we do not store your card/bank details directly)
- Usage Data: IP address, browser type, pages visited, time spent, device information, and cookies
- Communication Data: WhatsApp messages, form submissions, feedback, and reviews
3
How We Use Your Information
Your information is used for the following purposes:
- To book and manage your appointments and sessions
- To provide personalised skin analysis and treatment recommendations
- To process payments securely through Razorpay
- To send appointment reminders, follow-ups, and updates via WhatsApp or SMS
- To improve our services, website, and client experience
- To share promotional offers (only with your consent)
- To comply with legal obligations
4
How We Share Your Information
We do not sell your personal information to any third party. We may share your information only in the following circumstances:
- Payment Gateway: Razorpay, to process your payments securely
- Lakme Certification Body: Relevant treatment records may be shared for certification compliance
- Legal Requirements: If required by law, court order, or government authority
- Service Providers: Trusted partners who assist in running our website or operations (bound by confidentiality agreements)
5
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encrypted data transmission (SSL/HTTPS)
- Secure payment processing via Razorpay (PCI-DSS compliant)
- Limited access to personal data — only authorised staff
- Regular review of our security practices
Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6
Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
You can manage your cookie preferences through your browser settings. Disabling cookies may affect some website features.
7
Your Rights
As a data subject, you have the following rights:
- Right to Access: Request a copy of your personal data we hold
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Deletion: Request deletion of your personal data (subject to legal obligations)
- Right to Withdraw Consent: Opt out of marketing communications at any time
- Right to Data Portability: Request your data in a structured, machine-readable format
To exercise any of these rights, contact us at the details provided below.
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Before/After Images & Consent
During your treatment, we may capture before and after photographs for:
- Tracking your treatment progress
- Internal quality assessment
- Promotional use on our website, social media, or marketing materials
We will always obtain your explicit written or digital consent before using any photographs for promotional purposes. Faces are blurred or obscured unless you specifically consent otherwise. You may withdraw your image consent at any time by contacting us.
9
Third-Party Links
Our website may contain links to third-party websites (e.g., Razorpay, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.
10
Children's Privacy
Our services are not directed at individuals under the age of 18 years. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will take steps to delete such information promptly.
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Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
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Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of this policy shall be subject to the exclusive jurisdiction of the courts in Bhavnagar, Gujarat.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us: